FR : Trouver un hébergeur qui accepte d'être payer via MoneyBookers s'avère difficile et le pire lorsque tu tombe sur un hébergeur qui pue et qui ne veut pas te rembourser sur la 30 jours de garantie parce que t'as payer avec MoneyBookers justement !

EN : Finding a Web hosting that accept MoneyBookers payment is quite difficult, and the most difficult is when you fall in a stunk hosting service, who refuse to refund your money back for the 30 days guarantee because precisely you paid him via MoneyBookers !

Me a écrit:

Hello,
I hope to cancel my EH Account.. This is pretty good experience, the control panel is a charm and the assistance response is 20/20.. but I notice that dynamic sites (PHP) works (execution time) slower.. for me I do every thing to optimize navigation speed and this was penalizing.. I'm really sorry for leaving EH and I m sure I'll recommend this hoster for other ones in future.

Sincerely,

Technical Support a écrit:

Hello,

Thank you for contacting our Technical Support Department.
I have managed to run various speed tests for your websites from several locations around the world and none of them have reported slow performance and I am unable to experience such problem on my end as well. The most probable reason for this is a routing problems that your ISP is currently experiencing and I am sure that they will resolve this shortly.

Best Regards,
Pete

Me a écrit:

I know, and I thought that was a PING cause, but also with the UK ping I still having the same slowness but not with static pages !

Technical Support a écrit:

I understnad however have in mind that it is quite normal to open static pages faster than dynamic one as the php ones for example are including and loading additional content except the one in their source.

Best Regards,
Pete

Me a écrit:

Yes, but when I made comparison for the same site in EH and an other hoster, it's was really flagrant !

Technical Support a écrit:

OK , I do not intend to argue with you and since you insist , I have forwarded the ticket to our sales for further assistance on this issue and they will contact you shortly with a reply.

Best Regards,
Pete

Technical Support a écrit:

Hello,

We will meet your request for a refund of the funds (62.835 EUR) for your ExclusiveMulti package.

I'm forwarding the ticket to our management right away since they are having access to our MoneyBookers account. This might take some time because we are not in the office hours right now (it is Saturday evening here - UK time).

We will let you know as soon as we get news from our superiors.
Your patience in this matter is highly appreciated.

Best Regards,
Eve

Technical Support a écrit:

Hello,

I have consulted my supervisor about the issue and I regret to inform you that we do not offer money back guarantee for the alternative methods of payment like Western Union, bank wire and MoneyBookers.

Since you have paid with MoneyBookers you are not liable to refund.

Thank you for your patience and understanding in this matter. If you need anything just let us know. We will be glad to help out.

Best Regards,
Eve

Me a écrit:

I think it will be so easy to refund money via MoneyBookers, should I be constrain to use your service ? this seems to be reasonable ?

Technical Support a écrit:

Hello,

Ufortunately, as my colleague Eve has alredy explained, we will not be able to refund your money as we do not offer money back guarantee for the alternative payment methods.

Best Regards,
Vin

Me a écrit:

Was easy the "alternative payment" when you receive MY MONEY ! isn't it ? this can't be assimilate as a Western Union or bank wire as you know ! but MoneyBookers is like Paypal...

So, if you refund my money or not I want you to close this hosting account anyway.. Sorry but this will make me sick when I login, ok ?

And I planing to take an "Exlusive Plan" for one of my sites but now I cannot and I cannot recommend this hoster for anyone.. sorry !

Technical Support a écrit:

Hello,

Note, that it will not be possible to refund your money when you have payed with Money Bookers. Please, confirm that you want me to suspend your account.

I am really sorry but this is our policy.

Best Regards,
Vin

Me a écrit:

So my cancellation wasn't for fun, as I said, dynamic sites are more slower here than other hosters, try by yourself : [site hosted in ExclusiveHosting] and [same site hosted elsewhere]

Just in case !

Technical Support a écrit:

Hello,

Ok, I will suspend your account immediately with us.

Thank you for using our services.

Best Regards,
Vin

Me a écrit:

No let, I may use it !

Technical Support a écrit:

Hello,

I am sorry I didn't understand your last comment properly. Do you want to suspend your account or to leave it active. I am leaving it active for now.

Best Regards,
Vin

Me a écrit:

You didn't understand ? take a look for the navigation speed between [site hosted in ExclusiveHosting] and [same site hosted elsewhere] and tell me what you remark !

Technical Support a écrit:

Hello,

I am really sorry about that. It seems that the address [site hosted in ExclusiveHosting] is opening a second slower than the [same site hosted elsewhere].

Best Regards,
Vin

Me a écrit:

Oh yes, Exlusive Hosting isn't my first host, and I know really what speed means and what my site's speed means.. developers do all things to give optimized and fast scripts and for you that means nothing !!!
I asked you to check the navigation speed not the opening speed.. and did you know that 1 second in the Net have a great value ?
So definitely ExH is made for storage and static websites. isn't it ?

Technical Support a écrit:

Hello,

I have tested the two websites navigation speed and I didn't notice any differences between the speed. If you can tell me what browser are you using for opening the site? I am using Opera and everything looks the same when I navigate the site.


Best Regards,
Vin

Me a écrit:

And isn't slower for 1 second (1000 ms) ?

For me Opera, IE, Konqueror and Firefox gives the same thing ! Under Ubuntu the Fast...

Technical Support a écrit:

Hello,

Hm, no not even 1 second slower that the other site. It is the same for both of them from this end. It seems that your connection with other host maybe faster from the connection with us.

Best Regards,
Vin

Me a écrit:

Pfff...

[site hosted in ExclusiveHosting] >> PING 120ms
[same site hosted elsewhere] >> PING 135ms

Technical Support a écrit:

Hello,

ping [site hosted in ExclusiveHosting]

Reply from 91.186.20.51: bytes=32 time=52ms TTL=54
Reply from 91.186.20.51: bytes=32 time=52ms TTL=54
Reply from 91.186.20.51: bytes=32 time=52ms TTL=54
Reply from 91.186.20.51: bytes=32 time=52ms TTL=54

ping [same site hosted elsewhere]


Reply from 77.232.72.30: bytes=32 time=52ms TTL=54
Reply from 77.232.72.30: bytes=32 time=52ms TTL=54
Reply from 77.232.72.30: bytes=32 time=51ms TTL=54
Reply from 77.232.72.30: bytes=32 time=51ms TTL=54

I believe this is the same. Its a connectivity issue.

Best Regards,
Vin

Me a écrit:

Of course the two server are in UK and ExH office are in UK if I m right !

For my measure I have the ExH PING faster than the other hoster ! No1

And No2.. I have tried a static website and it was working nice, the problem I said above is in the Dynamic (PHP or MySQL) issues !!!

Technical Support a écrit:

Hello,

Yes, I understand that. However, I was browsing the two websites for 3 minutes and there was no delay on loading any pages.

Best Regards,
Vin

Me a écrit:

Yes, and the chitchat was great !

Finally you just understand what you enjoy...

Technical Support a écrit:

Hello,

If you want we will be able to move your account to another server so you will be able to see if your sites are working properly there.

Let me know about your decision.

Best Regards,
Vin

Me a écrit:

If the US servers that was worst, What I need now is get my money back and may be an other day I'll use Exclusive Hosting, as I said it's a OK service the panel is very great.. etc. The only problem for me is the navigation speed, did you understand that ?

Technical Support a écrit:

Hello,

Yes, of course. However, as in the begining my colleague Eve explained we won't be able to refund your money because we DO NOT offer MBG for MoneyBookers.


Best Regards,
Vin

Me a écrit:

Yes, This is the last "La Haye" sentence and I m now condemned to pay 63 euros for Exculsive Hosting for nothing.. as a forced donation !!?

Technical Support a écrit:

Sir,

Please, have in mind that the refund politics is clearly stated when you are signing for account and it is only valid when the payment has been done trough PayPal. Unfortunately, as it was already said several times, we are not able to refund your money as the payment is trough Money Bookers.
Please, let us know if you want us to suspend your account or you intend to use it in future.

Looking forward to hearing from you.

Best Regards,
Vale

Me a écrit:

This account will not be suspended and I have right to ask why you don't want to get my money back, because when I asked you if you accept MoneyBookers Payment you had the obligation to say that refund is impossible for this mode of payment.. and please give me where is the text (policies or TOS) showing that !!?

Technical Support a écrit:

Hello,

I have consulted my supervisor about the issue and I regret to inform you that we do not offer money back guarantee for the alternative methods of payment like Western Union, bank wire and MoneyBookers.

Since you have paid with MoneyBookers you are not liable to refund.

Thank you for your patience and understanding in this matter. If you need anything just let us know. We will be glad to help out.

Best Regards,
Pete

Me a écrit:

Just one last thing cause I think I m talking with walls here, that MoneyBookers isn't like Western Union or bank wire.. the 2 last ways could be understandable but for MoneyBookers with just 3 clicks and it's done !

Technical Support a écrit:

I will try to explain this as simple as possible : all the payment methods that are not available at the sign up form are the so called "alternative payment methods" and if an account is purchased via one of those "alternative payment methods" , a 30 days money back period does NOT apply!

Best Regards,
Pete

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